Alex Mitchell

FAQs

Can I purchase a gift voucher?

Yes! We have gift vouchers available here if you would like to give a friend a treat, we can also send a box on your behalf to a friend or loved one if you wish.

How do I redeem my gift voucher?

After you have selected your items, during the checkout process there is an option to ‘add a gift voucher’ at this point please enter the reference number from your voucher and press apply. The value of the gift voucher will automatically be deducted from your order total.

There is an item missing from my order, what happens next?

Should any item be missing from your order or something is not as you expected, please get in touch and we will rectify as soon as possible.

We believe in only supplying the highest standard of fresh produce, on a very rare occasion, should we feel something is not of the standard we expect, we would rather not send to you than to send you something we would not feel comfortable serving at our own table. You will of course receive a full refund if this is the case.

Can I amend my order after I have placed it?

Unfortunately, for your own security, we are not able to alter the amounts charged to your payment card, this means we cannot add additional items to your order. If something is urgent, please get in touch and we will do our best to accommodate.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Unfortunately, if your order is already with the courier, we are unable to cancel your order.

Can my order be left in my garage / shed / front porch etc for me?

We would prefer that someone was in to sign for your order since your order contains fresh produce. We require a customer signature as acceptance of the order.  However, if you have decided you have somewhere you would class as a 'safe place', we would pas this on to the courier then Alex Mitchell Butchers accepts no liability. 

You can also request for your order to be delivered to a neighbour or your can leave a note on your door to advise the driver if you have had to leave your house unexpectedly.

If you are not in when we deliver within the agreed time slot, please refer to the question above.