Terms & Conditions:

1. Introduction

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the alexmitchellbutchers.com website. The changes will apply to the use of the alexmitchellbutchers.com website after we have given notice.

If you do not wish to accept the new Terms and Conditions you should not continue to use the alexmitchellbutchers.com website.

If you do wish to use the alexmitchellbutchers.com website after the date on which the change comes into effect, your use of the alexmitchellbutchers.com website indicates your agreement to be bound by the new Terms and Conditions.

Most areas of this website are accessible without registering your details with us, but certain areas of this website are only open to you if you register.

2. Registration

To register a customer account on www.alexmitchellbutchers.com you must be over eighteen (18) years of age.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

When you register your details, you will automatically be added into our mailing list. If you decide you do not wish to receive our mailings, then you can unsubscribe using the MailChimp unsubscribe link included in the email.

3. Password and security

Each registration is for a single user only. We do not permit you to share your user name and password with any other person.

Responsibility for the security of any passwords issued rests with you and you will be responsible for all activities and orders that occur or are submitted under your password.

If you know or suspect that someone else knows your password you should notify us by contacting us immediately.

4. Exclusion of services

The services provided by the www.alexmitchellbutchers.com website do not include the provision of computer or other necessary equipment or software to access the alexmitchellbutchers.com website. To use the alexmitchellbutchers.com site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

5. Pricing

Where applicable, all our prices include VAT at the current rates. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

We always endeavour to provide you with consistency of cuts, weights and sizes. Since our butchers cut our meat by hand, they may have to cut slightly over or under your ordered weight in order to ensure you get the best quality. We have a fixed pricing method to determine the price of your order based on previous average weights and prices to ensure our customers are charged fairly.

Market prices may fluctuate, therefore, our prices are reviewed from time to time as we consider necessary.

By placing an order with us you agree and accept that the final cost of your order cannot be changed.

6. Ordering & Payment

You are deemed to place an order with us by completing our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when you agree to our terms and conditions and submit the order and we receive payment confirmation from our Payment Gateway.

Please note:-

Prior to delivery - if your payment method is declined by our Payment Gateway, your order will not be accepted by us.

All offers are subject to availability and while stocks last
We may refuse to accept an order:

(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;

(d) if you do not meet any eligibility criteria set out in our terms and conditions; or

(e) if you have previously refused or cancelled a delivery.


7. Delivery

You must ensure that either you or your representative, whom you authorize to sign on your behalf upon delivery of your order, is at your nominated delivery address at the start of the delivery time slot you selected.

If for any reason you or your representative is unable to be present at the agreed delivery address and time slot, you must contact our online ordering department by email at sales@alexmitchellbutchers.com before 5pm on the day before delivery, or by telephone on 01592 771457 by 10am on the day of delivery, otherwise your order will be dispatched to you.

If we are unable to deliver to you, due to you or your representative not being present or available at the agreed delivery time slot and address, we reserve the right to withhold a non-refundable failed delivery fee, and full value of your order.

Please note that delivery is only completed when your order is handed over to you or your representative in person by us and signed for. This means that we are unable to leave your order anywhere else, for example in a garage or wheelie bin etc.  However, if you request for your fresh order to be put in what you class as a 'safe place', (behind the gate, side of house, in porch, etc) then Alex Mitchell Butchers will not accept any liability. 
A delivery charge may apply to your order, depending on your postcode and value of your order. The charge is subject to any special offer we may apply and may change at any time.

On the occasion that severe weather is adversely affecting local van deliveries, you may be required to collect your order at our shop in Glenrothes.

We cannot guarantee that your order will arrive in your requested delivery slot due to unforeseen circumstances such as road closures, adverse weather etc. In the event that this happens we will contact you to discuss the situation.

Refusal to accept your order upon delivery, whether in the original requested delivery slot or otherwise, will result in the full order amount still being charged to your account. Similarly, cancellation of your order in accordance with the terms, below, will result in the full order amount still being charged to your account.

If you have chosen a collection slot for Christmas then it will be seperate from any shop order and will be collected from our production unit in the Fife Food and Business Centre. We will be in touch to arrange a timeframe on your selected date. 

8. Cancellation and returns policy

If you wish to cancel all or part of your order, you must notify us by TELEPHONE on 01592 771457  If you are National courier customer, then you must contact the shop the day before despatch.  So if your delivery day is a Friday, despatch is on a Thursday, then you must contact us by 10am on Wednesday morning. 

if you are a local van delivery you must phone the shop on 01592 771457 before 10 am on the day prior to your agreed delivery day.

A late cancellation of your order will result in the full order amount still being charged to your account.

If you cancel any items in your order that were ordered or made especially for you no refund will be offered.

Any costs of returning goods to us shall be borne by you.

Upon receipt of any returned goods, which we have agreed to accept back, we will give you a full refund of the amount paid for such goods, or an exchange credit as required.

The right to return goods will not apply in the following circumstances: -

(a) in the event that the product has been used
(b) to any products that by their nature have a limited lifespan, such as fresh food

The provisions of this clause do not affect your statutory rights.

9. Licence

The content of the alexmitchellbutchers.com website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the alexmitchellbutchers.com website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the alexmitchellbutchers.com website without written permission from alexmitchellbutchers.com.

No licence is granted to you in these Terms and Conditions to use any trade mark of alexmitchellbutchers.com or its affiliated companies.

If you breach any of the terms in these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Any rights not expressly granted in these terms are reserved. 

10. Accessibility

We endeavour to ensure that this website is normally available 24 hours a day, however, access to this website may be temporarily suspended without notice in the event of system failure, or when essential maintenance is required. We will not be liable if for any reason this website is unavailable at any time or for any period.

11. Links to and from third party websites

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We do not constantly monitor all of these third party websites. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the Alex Mitchell Butchers logo; 
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us; 
(e) you do not otherwise use any Alex Mitchell Butchers trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of this clause.

12. Limitations

Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from using the alexmitchellbutchers.com website for posting or transmitting to or from this website any material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, may cause annoyance or inconvenience, or which you have not obtained all necessary licences and/or approvals, or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world, or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this clause.

13. Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in these Terms and Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

14. Disclaimer

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

The material on this website is provided "as is" without any conditions, warranties or other terms of any kind.